Information Technology FAQ

Expand All Collapse All

IT Department

  • What's the best way to contact the IT Department?

    We can all be reached at this email address: itdept@gts.edu. This is the fastest way to get a response. 

Calendars

  • How do I add Master Calendar to my GTS Email account calendar?

    Go to your email account at http://mail.gts.edu and login. 

    Open a second browser window or tab and go to http://resource.gts.edu and click on Master Calendar in the top menu.

    Scroll down to the bottom of the calendar and click on

    + google calendar

    You will then be prompted:

    "Do you want to add this calendar"

    click on "Yes, add this calendar"

CAMS and Sakai online course resources

  • How do I login to Sakai as a student?

    Sakai uses your CAMS username and password.

    If your class is using Sakai Fall 2013 then before you use Sakai for the first time:

    1) go to MyGTS at http://my.gts.edu/estudent and login with your CAMS credentials. 

    2) once you're in CAMS, you can then logout

    3) Now go to Sakai at http://elearning.gts.edu and login with your CAMS credentials.

    If you are not sure of your CAMS username and password or can't login to CAMS, then contact the registrar at 646.717.9706 or registrar@gts.edu.

     

  • What is Sakai and where is it?

    Professors at GTS may opt to use one of two online learning systems to support our courses. The first is accessible via myGTS at http://my.gts.edu/estudent. The second is called "Sakai" and is accessible via http://elearning.gts.edu.  Your professors will let you know if they are using either. Please note that these resources are optional for your professor (though clearly if a professor is using myGTS or Sakai for a course you are taking, this will not be optional for you :)

    If your course is on Sakai, then you will need to go to http://elearning.gts.edu. To access the course, login using your CAMS username and CAMS password.

    Once you are logged in there is an online Sakai tutorial located in the top right corner of the browser window:

    sakai tutorial

    If you have any problems signing in contact itdept@gts.edu

     

Copiers and Printing

  • Copying and Printing

    GTS students have access to black and white printing from the library terminals as well as black and white copying on the library copier. Black and white Copying is also available to students in the Moore mailroom. Students will need their swipe cards (those used to access campus gates and doors) to access the copiers in the library and mailroom. 

    GTS employees will typically print and copy to the closest copier to their office. Their swipe card will permit access to the copier. 

    If a swipe card is not working on a copier please let the IT staff know by sending email to itdept@gts.edu.

E-mail

  • "How do I ...?" with my GTS email account - training videos

    Email:

    Calendar:
     
    Documents or Google Docs:
     
  • Set up GTS email on Blackberry

    For the most current information on how to do this, go to:

    https://support.google.com/a/users/answer/2365095?hl=en

  • How do I add GTS email to my iPhone or iPad?

    For the most up-to-date information on how to do this, go to:

    https://support.google.com/a/users/answer/138740

     

  • Email setup on Android phone

    Here are directions for setting up our e-mail (Google Apps) on your android phone:

    To configure the 'Email' app on an Android device for access to Google Apps email (we use Google Apps at GTS/Tutu Ctr), just follow the steps below:

    STEP 1: Enable IMAP in your e-mail account settings.

    Go to http://mail.gts.edu

    and login with your login and password.

    In upper-right of screen, select "Forwarding and POP/IMAP" Select Enable IMAP and click "Save Changes.

    STEP 1: Set-up Google Apps e-mail on your Android phone

    On your phone, press , then open the Email application. On the 'Your accounts' page, select Next to get started with setup. Enter your full Google Apps email address (ex. myname@gts.edu) and password, then select Next. Select IMAP account and then select Next.

    On the "Incoming server settings" page, some fields may be pre-populated. Make sure to change the following:

    For "Username," enter your full Google Apps email address (ex. myname@gts.edu)

    For "IMAP server," enter "imap.gmail.com"

    For "Port," enter "993"

    For "Security type," select "SSL (always)''

    Select Next.

    On the "Outgoing server settings" page, some fields may be pre-populated. Make sure to change the following:

    For "SMTP server" enter "smtp.gmail.com"
    For "Port," enter "465"
    For "Security type," select "SSL (always)''

    Select Next

    and continue through the setup options.

    You can verify your settings from the Inbox view by tapping > Account settings.

    Incoming settings
    IMAP server: imap.gmail.com
    Port: 993
    Security type: SSL (always)

    Outgoing settings
    SMTP server: smtp.gmail.com
    Port: 465
    Security type: SSL (always)
  • Are my email and computer accounts private?

    The GTS network records and retains a record of all activity on campus workstations and in GTS employee computer accounts. However, protecting the GTS community is important to the IT Department. The following safeguards protect your electronic accounts and data.

    • IT Department staff are the only individuals on campus authorized to access your account.
    • IT Department staff are obliged not to divulge anything of what they see in accounts, unless they find data that is in violation of local, state or federal laws. Then they will report this to the Chief Technology Officer, who will follow up on the violation with the appropriate GTS managers and if necessary with local, state or federal authorities.
  • Can I use my email service (e.g. Gmail, etc.) as my primary email?

    GTS students may utilize another service as their primary email provider provided they forward their GTS email to that account. If they use another email service, we require that they forward their GTS email as it used for all official correspondence from GTS (i.e.  registration information and deadlines, academic and service notices). Forwarding GTS student accounts in Google Apps for Education is easy, go into your inbox and click settings and select Forwarding and POP/IMAP.

  • Is GTS email funky today?

    To check on the status of Google Apps for Education, our email host, go to http://www.google.com/appsstatus#hl=en&v=status&ts=1346092717291

    Please feel free to send email to itdept@gts.edu and GTS IT staff will have a look as well.

  • Where can I find more information on GTS email?

    For more information on GTS email services see "Google Apps for GTS" at https://sites.google.com/a/gts.edu/gtsmailhelp/

  • Where do I got to check my GTS email?

    GTS email can be accessed via the web at http://mail.gts.edu

    If you have any questions, please send the IT Department a message

GTS Computer and Network Policies

  • Are there guidelines for personal or commercial use of GTS IT resources?

    Computing and telephone equipment and accounts provided by GTS may not be used by students and GTS staff (or student, staff or faculty family members, friends, etc.) for commercial purposes not related to your work at GTS.

    Academic publishing, speaking engagements and other professional obligations by GTS full-time faculty do not constitute commercial purposes as defined in this policy.

    For GTS employees, limited personal use of IT resources may be permitted when such use meets the following criteria;

    • it does not interfere with GTS operations
    • it does not compromise the functioning of the GTS network, computing and phone system resources
    • it does not interfere with the user’s employment or other obligations to GTS,
    • and it does not violate any other GTS policy. (When in doubt check in with your supervisor before engaging in activities of a personal nature that utilize workplace computing, telephone, fax or any other company owned resources.)
  • What IT Resources are covered by GTS policies?

    All users of GTS computing, networking, a/v and telephone resources have responsibilities of which they should be aware. You may be given access to specific IT resources for the purpose of facilitating your work as a GTS student, faculty or staff member. The use of these IT resources and accounts is governed by GTS policies on conduct, as well as federal, state, and city laws, including copyright laws. GTS computing resources, which include the hardware, software and network environment as well as internet and telephone access, shall not be used for illegal or criminal activities. Individuals authorized to use IT resources at GTS must respect the rights of other GTS and Tutu Ctr. users, respect the integrity of the systems and related physical resources. You may use only those computer accounts and IT resources which have been authorized for your use by GTS. The unauthorized use of another's account or equipment, as well as the providing of false of misleading information for the purpose of obtaining access to GTS resources is prohibited.

  • Can I install software on a GTS-owned workstation?

    Sorry, no. Storing personal files, music files or any other non-work files on GTS-owned equipment or on in your network drives and directories may pose a risk to the sensitive or confidential data on our network. You may not download and/or install any software on GTS workstations without first consulting IT Dept. staff.

ID and Swipe Cards

  • My swipe card does not work

    ID and Swipe Card creation and maintenance are performed by Campus Services. For faster service please direct all inquiries and problem reports to campusservices@gts.edu.

  • How to I get a swipe or ID card?

    To get a new or replacement card, go to: ID card request

    Please note: As of August 20, 2013, ID and Swipe Card creation and maintenance are being transitioned to Campus Services. For faster service please direct all inquiries and problem reports to campusservices@gts.edu.

MyGTS and CAMS

  • How do I get to CAMS and login?

    You get to CAMS by going to the following URL: http://my.gts.edu/estudent

    Login: Your Portal User Name and Password are necessary to log in. Your CAMS username and password are provided to you as a registered student. If you do not receive this information please contact Emily Beekman, our registar at registrar@gts.edu or 646.717.9761.

  • How to I reset my myGTS (CAMS) password?

    1. Please click reset password link on the login page
    2. Please enter your username, GTS provided email address (we are sorry but password resets can only be sent to GTS mail accounts).
    3. Please enter code in windows box.
    4. A prompt will appear notifying you that an email has been sent to your email account
    5. Open the email from services with Subject password reset
    6. click on embedded link.
    7. You will now be prompted to enter a new password.
  • What is CAMS and myGTS?

    MyGTS is a portal system driven by the GTS CAMS Enterprise student information system. This full-service student portal provides you with access to your student information, including online registration, degree audit, transcripts, billing, financial aid, online documents, course content, grades, and more. Students receive a unique CAMS login from the GTS registrar when they enroll for classes at GTS.

  • Who do I contact for help with CAMS?

    Questions about CAMS accounts, login difficulties or other issues should be directed to

    Emily Beekman, registrar, at registrar@gts.edu or 646.717.9761

    Please note that IT Dept. staff do not work directly with CAMS accounts or data, but do support the hardware that CAMS runs on, so do let IT staff know if you can't access http://my.gts.edu/estudent.

Personal Computer Repair

  • Can IT staff work on or repair my personally-owned equipment?

    IT department staff repair computers owned by GTS and the Tutu Center but cannot repair personally-owned equipment. The only work we are authorized to do on personally-owned equipment is to add access to the GTS and Tutu Ctr. wireless system (as long as that access does not result in radical changes to equipment). However, if you are having a problem with your machine and email us at itdept@gts.edu we'd be happy to set up an appointment and give you a quick consult on a malfunctioning machine. For machines that require repair, you may find these local resources helpful:

    PCs, Macs, Smartphones

    New York Computer Help
    53 East 34th Street, 3rd Fl.
    New York, NY 10016
    (Park and Madison Avenues)
    212.599.0339

    http://www.newyorkcomputerhelp.com/

    Macs only

    Tekserve
    119 W 23RD St
    New York, NY 10011-2427
    Phone: (212) 929-3645

     Additional resources can be located at http://newyork.citysearch.com/bestof/2007/services/computer_repair

Wi-Fi

  • How do I access campus wireless?

    Accessing wireless on campus is easy. When you are in range, you will see the following SSID when you view the list of available wireless networks on your wireless enabled device:

    GTSWIFI

    (if you don't see this refresh your network list)

    wireless network list

    Click on GTSWIFI to connect (click on "connect anyway" if you are prompted):

    You should now be connected:

    connected

    Now you are ready to go out on the Internet, open your browser, you will be redirected to a Web Authentication login page. Login with

    (If you do not have or have forgotten the password. Please contact the IT Dept. at itdept@gts.edu for more information)

    and click submit:

    cisco authentication

    Now you should be on the internet.

    If you have problems making the connection, here are some common solutions:

    1) in some cases your firewall or anti-virus program may block the login page (see illustration above). In this case, turn off briefly until you successfully login and then turn your firewall or anti-virus back on. (If this problem affects you and is solved by this solution, you may make note of this as you'll likely need to do this extra step each time you log in.)

    2) If you have static IP set on your computer, instead of DHCP, you will not see the login page (you'll see a page not found error). In this case just enable DHCP. (if you're having trouble with this, please feel free to contact us in the IT Dept. we'll be happy to assist you.

    Certainly in any case if you can't make it to the login page and successfully login, please contact us right away and we'll happy to assist you.

  • What is GTSWIFITWO and how do I get access?

    GTSWIFITWO is another way to get on GTS' wireless. If you a member of the GTS community send an email to itdept@gts.edu and we'll send you the passphrase.